Guest Experience Agent (Front Desk & Reservations)

Stonebridge Companies; Rehoboth Beach (DE); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Job summary

Stonebridge Companies is seeking a Guest Service Agent in Rehoboth Beach, Delaware, to ensure smooth check-in/check-out, maintain guest records, and provide exceptional service at the hotel front desk.

The role supports front office operations, handles guest inquiries, payments, and reservations, and requires strong customer service and organizational skills. Flexible shifts and participation in a busy hotel environment are expected.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication skills

Cash handling

PMS proficiency

Organizational skills

Problem solving

Tools

Excel

Word

PMS software

Job description

Stonebridge Companies is seeking a Guest Service Agent in Rehoboth Beach, Delaware, to ensure smooth check-in/check-out, maintain guest records, and provide exceptional service at the hotel front desk.

The role supports front office operations, handles guest inquiries, payments, and reservations, and requires strong customer service and organizational skills. Flexible shifts and participation in a busy hotel environment are expected.