Guest Experience Agent | Front Desk

Stonebridge; Rehoboth Beach (DE); On-site; USD 21,000 - 26,000; Full time

Job summary

Stonebridge in Rehoboth Beach, Delaware, seeks a Guest Service Agent to be the primary contact for guests, handling check-ins and check-outs with accuracy and courtesy.

You will operate the front desk, manage reservations, process payments, answer calls, and communicate hotel promotions while maintaining a polished appearance and following safety procedures.

This on-site role requires fluency in English, basic computer/POS skills, and a proactive approach to guest satisfaction.

Qualifications

• High school diploma or equivalent; one year certificate or related training.
• Ability to read, write and speak English fluently.
• Strong communication and interpersonal skills.
• Ability to operate a computer and POS system.

Responsibilities

• Operate the front desk per procedures and deliver exceptional guest service.
• Process reservations and check-ins/check-outs accurately.
• Balance cash drawer and maintain cash sheets.
• Handle calls and messages promptly and accurately.
• Know emergency procedures and safety policies.
• Promote hotel amenities and promotions.
• Prepare room status updates for housekeeping.

Skills

Guest service

Attention to detail

English fluency

Cash handling

Education

One year certificate from college or technical school

Tools

POS system

Job description

Stonebridge in Rehoboth Beach, Delaware, seeks a Guest Service Agent to be the primary contact for guests, handling check-ins and check-outs with accuracy and courtesy.

You will operate the front desk, manage reservations, process payments, answer calls, and communicate hotel promotions while maintaining a polished appearance and following safety procedures.

This on-site role requires fluency in English, basic computer/POS skills, and a proactive approach to guest satisfaction.