Guest Services Pro: Front Desk & Reservations

esacareers; Florida; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative in Florida to welcome guests, assist with check-in/check-out, answer phones, and collect payments in line with company guidelines. This role requires delivering outstanding service, maintaining front desk areas, and participating in daily front-office tasks and safety procedures.

The GSR will strive to upsell reservations and provide accurate guest information while upholding ESA's service culture.

Qualifications

• High School Diploma or GED required.
• Excellent English communication skills, both spoken and written.
• Experience with cash handling and payment processing.
• Front desk or guest services experience preferred.

Responsibilities

• Assist guests with check-in/check-out and answer phones.
• Process reservations, registrations, payments and departures per guidelines.
• Maintain front desk and lobby areas in a clean, organized manner.
• Upsell and promote hotel services to convert inquiries into reservations.
• Complete front office daily paperwork and follow safety procedures.

Skills

Customer service

Phone etiquette

Cash handling

Reservation processing

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

ESA Management, LLC is seeking a Guest Services Representative in Florida to welcome guests, assist with check-in/check-out, answer phones, and collect payments in line with company guidelines. This role requires delivering outstanding service, maintaining front desk areas, and participating in daily front-office tasks and safety procedures.

The GSR will strive to upsell reservations and provide accurate guest information while upholding ESA's service culture.