Guest Services Specialist – Front Desk & Reservations

esacareers; Livermore (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Vision Insurance

401(k) Savings Plan

Employee Recognition Programs

Job summary

ESA Management, LLC is looking for a Guest Services Representative (GSR) to ensure a pleasant experience for our guests. The GSR will assist guests with check-in and check-out procedures, answer their inquiries, and maintain a clean work environment.

This position also involves handling payments, resolving guest issues, and adhering to company policies. If you enjoy providing exceptional customer service and working in a team, this role could be a perfect fit for you.

Qualifications

• High School Diploma or GED preferred.
• Experience in customer service or hospitality is a plus.
• Ability to communicate effectively in English.

Responsibilities

• Assist guests with check-in and check-out.
• Respond to guest requests promptly.
• Maintain cleanliness in work and guest areas.
• Handle cash and process payments.

Skills

Customer service

Problem resolution

English communication

Cash handling

Front desk operations

Education

High School Diploma or GED

Tools

Property management system

Job description

ESA Management, LLC is looking for a Guest Services Representative (GSR) to ensure a pleasant experience for our guests. The GSR will assist guests with check-in and check-out procedures, answer their inquiries, and maintain a clean work environment.

This position also involves handling payments, resolving guest issues, and adhering to company policies. If you enjoy providing exceptional customer service and working in a team, this role could be a perfect fit for you.