Guest Experience Specialist

Extended-Stay-Hotel; Sunnyvale (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

ESA Management, LLC is recruiting a Guest Services Representative to welcome guests, handle check-ins/outs, answer phones, and process payments at the front desk of our Extended Stay hotel. The role requires service-minded behavior, accuracy in daily front desk tasks, and adherence to safety and security guidelines.

The GSR will respond to guest requests, maintain orderly work areas, and participate in breakfast service when needed, while ensuring compliance with company policies and standards.

Qualifications

• High school diploma or GED required or equivalent experience.
• 0–3 months related front desk or customer service experience preferred.
• Ability to operate basic office equipment and PMS software.

Responsibilities

• Assist guests, answer phones, check in/out, and collect payments per guidelines.
• Handle guest requests and resolve issues through Make it Right process.
• Process reservations, registrations, payments, and departures per procedures.
• Maintain cash, credit card, and city ledger records securely.
• Ensure breakfast setup, housekeeping liaison, and front desk cleanliness.

Skills

Customer service

English proficiency

Cash handling

Problem solving

Multitasking

Education

High school diploma or GED

Tools

Property Management System (PMS)

Job description

ESA Management, LLC is recruiting a Guest Services Representative to welcome guests, handle check-ins/outs, answer phones, and process payments at the front desk of our Extended Stay hotel. The role requires service-minded behavior, accuracy in daily front desk tasks, and adherence to safety and security guidelines.

The GSR will respond to guest requests, maintain orderly work areas, and participate in breakfast service when needed, while ensuring compliance with company policies and standards.