Guest Experience Specialist

esacareers; Piscataway Township (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering guest/

Job summary

ESA Management, LLC is hiring a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments in line with company policies. The role includes front desk paperwork and enforcing safety/security standards across associates and guests.

The GSR will promote ESA’s service culture, resolve guest issues, manage reservations, and contribute to a clean, organized lobby and public spaces while delivering a positive guest experience.

Qualifications

• Proficient English communication for guest interactions.
• Experience using a property management system (PMS).
• Strong customer service mindset with the ability to resolve issues.

Responsibilities

• Assist guests and respond to requests with follow-through.
• Process reservations, check-ins/outs, and payments per guidelines.
• Maintain front desk areas and uphold safety and security procedures.
• Promote ESA's service culture and convert inquiries to reservations.
• Handle cash, credit card, and city ledger accounts accurately.

Skills

English proficiency

PMS proficiency

Customer service

Problem solving

Education

High School Diploma or GED

Job description

ESA Management, LLC is hiring a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments in line with company policies. The role includes front desk paperwork and enforcing safety/security standards across associates and guests.

The GSR will promote ESA’s service culture, resolve guest issues, manage reservations, and contribute to a clean, organized lobby and public spaces while delivering a positive guest experience.