Guest Experience Specialist (Front Desk & Reservations)

ESA Management, LLC; Bel Air (MD); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative (GSR) to provide a top-notch experience for guests. Responsibilities include assisting guests, managing check-ins and check-outs, and ensuring compliance with company safety protocols.

The GSR must maintain an organized work area and assist in cleaning various hotel spaces. This role offers a competitive wage structure, weekly pay, and various employee benefits, including vision insurance and a 401(k) plan.

Qualifications

• Demonstrate commitment to providing the best possible experience for guests.
• Ability to process reservations, payment, and check-ins.
• Maintain cleanliness and organization in various hotel areas.

Responsibilities

• Assist guests and answer phones.
• Handle guest requests with diligent follow-through.
• Engage in cross training in housekeeping and laundry.

Job description

ESA Management, LLC is seeking a Guest Services Representative (GSR) to provide a top-notch experience for guests. Responsibilities include assisting guests, managing check-ins and check-outs, and ensuring compliance with company safety protocols.

The GSR must maintain an organized work area and assist in cleaning various hotel spaces. This role offers a competitive wage structure, weekly pay, and various employee benefits, including vision insurance and a 401(k) plan.