Guest Services Pro – Front Desk & Reservations

esacareers; Chesapeake (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering...

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payment in accordance with company guidelines. The GSR role emphasizes delivering the best possible guest experience while upholding safety and security procedures for all associates and guests.

Responsibilities include processing reservations, maintaining front desk operations, resolving guest issues through Make it Right, and ensuring cleanliness and organization

Qualifications

• High School Diploma or GED required or equivalent.
• Strong communication and guest service skills.
• Ability to handle payments and operate front desk systems.

Responsibilities

• Assist guests, answer phones, check in/out, and collect payments per guidelines.
• Process reservations and maintain front desk paperwork and records.
• Resolve guest issues using Make it Right while ensuring safety and security.
• Maintain lobby, front desk, and common areas in an organized, clean state.
• Promote ESA services and opportunities to guests.

Skills

Guest Service

Communication

Problem Solving

Cash Handling

Multitasking

Safety & Security

English Proficiency

Education

High School Diploma or GED

Tools

Property Management System

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payment in accordance with company guidelines. The GSR role emphasizes delivering the best possible guest experience while upholding safety and security procedures for all associates and guests.

Responsibilities include processing reservations, maintaining front desk operations, resolving guest issues through Make it Right, and ensuring cleanliness and organization