Guest Experience Specialist — Front Desk

Concord Hospitality Enterprises; Madison Heights (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk to welcome guests from arrival to departure, delivering attentive service with a smile. You will assist guests, handle requests, process payments, and stay knowledgeable about hotel offerings while maintaining safety and brand standards.

This on-site role offers full-time hours, competitive wages, and employee benefits including insurance, a 401(k), and career advancement opportunities.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience is a plus.
• Strong communication and interpersonal skills are required.

Responsibilities

• Assist guests courteously and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Customer service

Multitasking

Professionalism

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk to welcome guests from arrival to departure, delivering attentive service with a smile. You will assist guests, handle requests, process payments, and stay knowledgeable about hotel offerings while maintaining safety and brand standards.

This on-site role offers full-time hours, competitive wages, and employee benefits including insurance, a 401(k), and career advancement opportunities.