Front Desk & Guest Services Pro

Concord Hospitality Brand; Jacksonville (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates

Training and career advancement

Job summary

Concord Hospitality is seeking a Front Desk Clerk to warmly welcome guests from arrival to departure and provide exceptional service throughout their stay.

The role emphasizes proactive, responsive, and caring guest interactions, with duties including handling inquiries, resolving concerns, and promoting Concord-managed hotel offers. Benefits and growth opportunities accompany a competitive wage.

Qualifications

• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Prior hospitality or customer service experience is a plus.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Flexibility with shifts

Customer service experience

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking a Front Desk Clerk to warmly welcome guests from arrival to departure and provide exceptional service throughout their stay.

The role emphasizes proactive, responsive, and caring guest interactions, with duties including handling inquiries, resolving concerns, and promoting Concord-managed hotel offers. Benefits and growth opportunities accompany a competitive wage.