Front Desk & Guest Experience Specialist

InTown Suites; Concord (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with company match

PTO for full-time employees

Sundays off and no late shifts!

Weekly payroll

Job summary

InTown Suites in Concord, NC is seeking a Guest Services Representative who will assist guests efficiently, courteously, and professionally at the front desk. You will cover front office duties whenever the General Manager is not present, ensuring a smooth and welcoming guest experience.

Responsibilities include processing reservations, checking guests in and out promptly, handling cash with accuracy, and coordinating with property staff to address issues while upholding safety and service

Qualifications

• Possess a valid driver’s license and current auto insurance.
• Ability to read, understand, and interpret information from various reports and internal hotel info.
• Read, speak, write and understand English to interact with guests and staff.
• Sufficient mathematical skills to calculate room revenue, occupancy, and balance a cash bank.
• General computer proficiency and familiarity with front office operations.

Responsibilities

• Ensure reservations are taken correctly and courteously.
• Represent the hotel professionally; check guests in/out promptly.
• Must be proficient in computer operating systems.
• Be available at all times to address guest issues professionally.
• Notify GM or supervisor of any guest, employee, or cash concerns.
• Provide guidance to property staff as needed.

Skills

Customer service

Cash handling

Front desk operations

Communication

Multitasking

Job description

InTown Suites in Concord, NC is seeking a Guest Services Representative who will assist guests efficiently, courteously, and professionally at the front desk. You will cover front office duties whenever the General Manager is not present, ensuring a smooth and welcoming guest experience.

Responsibilities include processing reservations, checking guests in and out promptly, handling cash with accuracy, and coordinating with property staff to address issues while upholding safety and service