Guest Experience Front Desk Specialist

InTown Lessee Services LLC; Concord (NH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Health, dental, vision, life and short

401(k) with company match

PTO for full-time employees

Sundays off and no late shifts

Bonus Potential

Job summary

InTown Suites in Concord, North Carolina is seeking a Guest Services Representative to assist guests efficiently, courteously, and professionally at the front desk and in all related duties. You will handle reservations, check-ins/outs, cash handling, safety compliance, and collaborate with property staff to maintain a clean, safe, and welcoming environment.

This role requires strong computer and math skills, excellent communication, and the ability to multitask in a fast-paced hotel setting.

Qualifications

• Ability to read, understand, interpret information in reports and hotel information.
• Read, speak, write and understand English to interact with guests and staff.
• Must have general computer proficiency.
• Ability to compose and express thoughts concisely for effective communication.
• Ability to work long hours and multitask in busy environments.

Responsibilities

• Ensure reservations are taken correctly and courteously.
• Check guests in and out in a timely and efficient manner.
• Be proficient with computer systems used at the front desk.
• Handle guest issues professionally and escalate to the General Manager as needed.
• Monitor safety and security standards and report violations.
• Assist staff and maintain a clean, organized front desk area.

Skills

Customer service

Front desk

Cash handling

Time management

Communication

Job description

InTown Suites in Concord, North Carolina is seeking a Guest Services Representative to assist guests efficiently, courteously, and professionally at the front desk and in all related duties. You will handle reservations, check-ins/outs, cash handling, safety compliance, and collaborate with property staff to maintain a clean, safe, and welcoming environment.

This role requires strong computer and math skills, excellent communication, and the ability to multitask in a fast-paced hotel setting.