Guest Services Pro — Front Desk Concierge (Flexible Hours)

Hotel Equities; Grand Rapids (MI); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Vacation & Holidays

401(k) Plan

Employee Assistance Program

Career Growth

Hotel Discounts

Referral Program

Life Insurance

FSA

Parental Leave

Exclusive Discounts

Job summary

Hotel Equities is seeking a friendly Guest Services Representative to join our team in Grand Rapids, MI. This frontline role supports hotel operations, delivers welcoming service to guests, and helps drive positive experiences for both guests and associates.

You'll handle arrivals, payments, reservations, and guest requests, collaborate with housekeeping and other departments, and promote services and amenities while maintaining professional standards and procedures.

Qualifications

• Experience in hotel front desk or guest services preferred.
• Strong communication skills.
• Cash handling and basic computer skills.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Welcome guests and provide professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests.
• Respond to questions and special requests promptly.
• Resolve guest issues and escalate when needed.
• Maintain accurate guest records and shift documentation.
• Coordinate with housekeeping, maintenance, sales, and other departments.
• Promote hotel services and amenities.
• Follow cash-handling, security, and operating procedures.
• Monitor lobby to maintain a welcoming environment.
• Complete shift responsibilities and communicate during handoffs.
• Perform other duties as assigned.

Skills

Verbal and written communication

Customer service

Cash-handling

Flexible hours

Education

High school diploma or equivalent

Tools

PMS

POS systems

Microsoft Office

Job description

Hotel Equities is seeking a friendly Guest Services Representative to join our team in Grand Rapids, MI. This frontline role supports hotel operations, delivers welcoming service to guests, and helps drive positive experiences for both guests and associates.

You'll handle arrivals, payments, reservations, and guest requests, collaborate with housekeeping and other departments, and promote services and amenities while maintaining professional standards and procedures.