Guest Services Associate – Front Desk

Hotel Equities; Kansas City (KS); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Vacation

Holidays

Life Insurance

FSA

Employee Discounts

Job summary

Hotel Equities is seeking a friendly Guest Services Representative to join our team. The Front Office role delivers welcoming, efficient, and professional service across guest arrival, stay, and departure, assisting guests with requests, reservations, payments, information, and service recovery.

Responsibilities include handling arrivals/departures, processing transactions, resolving guest concerns, and collaborating with housekeeping, maintenance, and sales to ensure exceptional experiences.

Qualifications

• High school diploma or equivalent preferred.
• Strong verbal and written communication skills desired.
• Basic computer and cash-handling skills expected.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and elevate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Cash handling

Basic computer skills

Flexibility with hours

Education

High school diploma or equivalent

Tools

PMS

POS

Microsoft Office

Job description

Hotel Equities is seeking a friendly Guest Services Representative to join our team. The Front Office role delivers welcoming, efficient, and professional service across guest arrival, stay, and departure, assisting guests with requests, reservations, payments, information, and service recovery.

Responsibilities include handling arrivals/departures, processing transactions, resolving guest concerns, and collaborating with housekeeping, maintenance, and sales to ensure exceptional experiences.