Front Desk Concierge – Warm Guest Service Pro

Hotel Equities; Lubbock (TX); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation, Sick Time & Holidays

401(k) Retirement Plan

Employee Assistance Program

Career Growth Opportunities &领导培训

Reduced Hotel Rates Throughout Our 旅

Employee Referral Program

Life Insurance

Flexible Spending Account (FSA)

Paid Parental Leave

Exclusive Third-Party Discounts

Job summary

Hotel Equities is seeking a friendly Guest Services Representative to join our team in a fast-paced hotel environment. You will deliver welcoming, professional service at the front desk, handle arrivals and departures, and assist guests with reservations, payments, and requests to support smooth daily operations.

The role emphasizes guest satisfaction, teamwork with housekeeping and other departments, and adherence to security and privacy procedures.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel, front desk, or customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Skills

Customer service

Verbal & written communication

Professional demeanor

Flexibility

Education

High school diploma or equivalent

Tools

PMS

POS

Microsoft Office

Guest-service platforms

Job description

Hotel Equities is seeking a friendly Guest Services Representative to join our team in a fast-paced hotel environment. You will deliver welcoming, professional service at the front desk, handle arrivals and departures, and assist guests with reservations, payments, and requests to support smooth daily operations.

The role emphasizes guest satisfaction, teamwork with housekeeping and other departments, and adherence to security and privacy procedures.