Guest Services Pro — Front Desk | Flexible Hours & Growth

Hotel Equities; Midlothian (TX); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Sick Time

Holidays

401(k) Plan

Employee Assistance

Career Growth

Hotel Discounts

Referral Program

Life Insurance

FSA

Exclusive Discounts

Job summary

Hotel Equities is seeking a friendly Guest Services Representative to join our front desk team. You will welcome guests, process arrivals and payments, handle reservations, and assist with requests while maintaining a welcoming lobby and coordinating with housekeeping and other departments.

The role emphasizes service excellence, professional communication, and teamwork within a respected hospitality management company.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel, front desk, customer service, or related experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional and composed while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and elevate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Skills

Customer service

Communication

Cash handling

Flexibility

Education

High school diploma

Tools

PMS

POS

MS Office

Job description

Hotel Equities is seeking a friendly Guest Services Representative to join our front desk team. You will welcome guests, process arrivals and payments, handle reservations, and assist with requests while maintaining a welcoming lobby and coordinating with housekeeping and other departments.

The role emphasizes service excellence, professional communication, and teamwork within a respected hospitality management company.