Weekend Front Desk & Guest Experience Pro

AHC Hospitality; Grand Rapids (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Full benefits (medical, dental & V

401K

Paid vacation

Discounted downtown parking

Free employee meals

Worldwide hotel discounts

Restaurant discounts

Job summary

AHC Hospitality in Grand Rapids is seeking a Front Desk Specialist to deliver top-tier guest service at the Front Desk, PBX, and occasionally Bellstand. The role supports a diverse guest mix and promotes exceptional experiences across properties.

This full-time position requires weekend availability and offers comprehensive benefits. You will operate the OnQ system, handle check-ins/outs, manage calls, and collaborate with multiple hotel departments to maintain high standards.

Qualifications

• High school diploma or equivalent required.
• Related experience is preferred.
• Certified Tourism Ambassador (CTA) certification preferred.

Responsibilities

• Operate Hilton's OnQ Property Management System.
• Check-in and checkout large volume of guests.
• Manage phone calls from guestrooms/outside lines.
• Follow cash handling/banking procedures.
• Resolve guest concerns at first contact.
• Attend departmental meetings.
• Follow AHC handbook policies and standard operating procedures.
• Actively work to provide guest service beyond expectations.
• Maintain communication with various hotel departments and outlets.
• Provide basic knowledge of Grand Rapids area (directions, dining, shopping).
• Ensure service quality meets management standards and policies.
• Read the Daily Beat and VIP Report daily.
• Use other AHC hotels and staff as resources.
• Complete daily responsibilities/cleaning task list.
• Report unusual behavior or issues to management.
• Daily check-in/out.
• Answer phone calls.
• Follow a checklist and all procedures.
• Handling confidential guest information.
• Follow hotel green policies.
• Ensure trash/recyclables are taken out.
• Follow AHC guest service standards.
• Work with department staff and follow rules.
• Any other responsibilities requested by leadership.

Skills

Stand for 8 hours

Education

High school diploma or equivalent

CTA certification (preferred)

Job description

AHC Hospitality in Grand Rapids is seeking a Front Desk Specialist to deliver top-tier guest service at the Front Desk, PBX, and occasionally Bellstand. The role supports a diverse guest mix and promotes exceptional experiences across properties.

This full-time position requires weekend availability and offers comprehensive benefits. You will operate the OnQ system, handle check-ins/outs, manage calls, and collaborate with multiple hotel departments to maintain high standards.