Guest Services Pro: Front Desk & Guest Experience

Hotel Equities; Prattville (AL); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation, Sick Time & Holidays

401(k) Retirement Plan

Employee Assistance Program

Career Growth Opportunities

Job summary

Hotel Equities is seeking a Guest Services Representative to deliver welcoming, efficient service at the front desk, handling arrivals, payments, and guest requests with professionalism. The role supports hotel operations and aims to enhance guest experiences while aligning with the company’s service standards.

The position requires strong communication, basic computer and cash-handling skills, and the ability to work flexible hours, including nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel, front desk, customer service, or related experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional and composed while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalation to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Cash handling

Professionalism

Education

High school diploma or equivalent

Tools

PMS

POS systems

Microsoft Office

Job description

Hotel Equities is seeking a Guest Services Representative to deliver welcoming, efficient service at the front desk, handling arrivals, payments, and guest requests with professionalism. The role supports hotel operations and aims to enhance guest experiences while aligning with the company’s service standards.

The position requires strong communication, basic computer and cash-handling skills, and the ability to work flexible hours, including nights, weekends, and holidays.