Guest Services & People Lead

Towne Park LLC; Philadelphia (Philadelphia County); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401k retirement plan

Job summary

Towne Park LLC in Philadelphia is seeking a hands-on hospitality supervisor to lead guest services operations at our site. You will hire, train, schedule, and coach associates, uphold Towne Park service standards, and coordinate with the Account Manager to meet client expectations.

The role emphasizes labor optimization, revenue controls, safety, and delivering exceptional guest experiences across shifts. Previous hospitality experience and a valid driver’s license are required; this is a

Qualifications

• Associate’s degree or equivalent preferred.
• Valid driver’s license and clean driving record.
• At least 1 year of related hospitality experience.

Responsibilities

• Manage delivery of guest services and oversee daily operations.
• Hire, train, evaluate, and discharge associates as needed.
• Plan, assign, and direct work; provide performance feedback.
• Collaborate with Account Manager to meet client expectations.
• Develop and monitor budgets; produce revenue reports and forecasts.
• Respond to guest complaints and ensure high service standards.

Skills

Guest relations

Leadership

Staff coaching

Scheduling

Budgeting

MS Office

POS systems

Communication

Education

Associate’s degree or equivalent

Tools

MS Office (Excel, Word, Outlook)

POS applications

Job description

Towne Park LLC in Philadelphia is seeking a hands-on hospitality supervisor to lead guest services operations at our site. You will hire, train, schedule, and coach associates, uphold Towne Park service standards, and coordinate with the Account Manager to meet client expectations.

The role emphasizes labor optimization, revenue controls, safety, and delivering exceptional guest experiences across shifts. Previous hospitality experience and a valid driver’s license are required; this is a