Guest Services & Operations Coordinator

Travel-Leisure-Co; Kailua (HI); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

401k

Life insurance

Disability insurance

Wellness program

Employee assistance program

Job summary

Travel + Leisure Co. is seeking a Coordinator for its Hawaii operations to greet and qualify touring guests and support the Sales and Marketing teams.

The role includes data entry into CRS and Epiphany, preparing contracts, and handling daily reconciliations and file management with PCI/PII compliance. The ideal candidate has at least one year in general office work and customer service, with proficiency in MS Word, Outlook and Excel.

Qualifications

• 1 year of general office experience.
• 1 year of customer service experience.
• Proficient in Microsoft Word, Outlook and Excel.

Responsibilities

• Greet and qualify touring guests.
• Collect and validate guest information and assign tours.
• Answer phones and assist guests professionally.
• Process cash, down payments and contract documents.
• Data entry of tours and gift information into CRS/Epiphany and run reports.
• File and secure all documents per procedures and PCI/PII standards.
• Prepare and maintain timeshare contracts for Sales Department and Owners.
• Provide admin support to Sales, Marketing, HR and Resort teams.

Skills

Customer service

MS Office

Telephone etiquette

Education

High School Diploma

Tools

CRS/EPNY

Job description

Travel + Leisure Co. is seeking a Coordinator for its Hawaii operations to greet and qualify touring guests and support the Sales and Marketing teams.

The role includes data entry into CRS and Epiphany, preparing contracts, and handling daily reconciliations and file management with PCI/PII compliance. The ideal candidate has at least one year in general office work and customer service, with proficiency in MS Word, Outlook and Excel.