Guest Services Manager: Front Desk Leader & Guest Experience

Home2 Suites Polaris; Columbus (OH); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical insurance

401(k) retirement plan (US only)

Employer RRSP match (Canada only)

Professional development opportunities

Positive and supportive work环境

Job summary

Home2 Suites Polaris is seeking a Guest Services Manager to lead the front desk and guest services team in Columbus. You will supervise guest service agents, schedule, train, and evaluate performance while ensuring top-tier service and smooth operations at the front desk.

The role requires strong leadership, excellent communication, and the ability to manage a high-volume environment with adaptability for evenings and weekends. Competitive benefits and a collaborative atmosphere are offered.

Qualifications

• Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry.
• Strong leadership and communication skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and property management systems.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations.
• Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests.
• Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols.
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns.
• Monitor and maintain inventory levels, including ordering and restocking as needed.
• Complete daily financial and operational tasks, such as reconciling the register and completing shift reports.
• Other duties as assigned.

Job description

Home2 Suites Polaris is seeking a Guest Services Manager to lead the front desk and guest services team in Columbus. You will supervise guest service agents, schedule, train, and evaluate performance while ensuring top-tier service and smooth operations at the front desk.

The role requires strong leadership, excellent communication, and the ability to manage a high-volume environment with adaptability for evenings and weekends. Competitive benefits and a collaborative atmosphere are offered.