Front Desk Guest Experience Specialist

Columbus Polaris Staybridge Suites by IHG; Columbus (OH); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Daily Pay option

Employee hotel discounts

Benefits: Medical, Dental, Vision, 401

Paid Vacation

Job summary

Polaris Columbus Staybridge Suites by IHG is seeking a Guest Service Agent to warmly welcome guests, perform check-in/out, answer calls, and maintain accurate records at the front desk in Columbus, OH. A friendly attitude and strong customer service skills are essential for creating a positive guest experience.

Positions offer competitive hourly pay, benefits for eligible associates, and opportunities to grow within the Tharaldson Hospitality Management portfolio of hotels.

Qualifications

• Previous customer service experience preferred.
• Friendly, positive attitude with a helpful nature.
• Strong communication and customer service skills.
• Ability to handle confidential guest information with integrity.

Responsibilities

• Welcome guests with a professional attitude and check-in/check-out.
• Answer phones, route calls, and take guest messages accurately.
• Maintain accurate cash and transaction records.
• Ensure lobby and common areas are clean and welcoming.

Skills

Customer service

Communication

Cash handling

Front desk

Education

High school diploma

Tools

POS systems

Job description

Polaris Columbus Staybridge Suites by IHG is seeking a Guest Service Agent to warmly welcome guests, perform check-in/out, answer calls, and maintain accurate records at the front desk in Columbus, OH. A friendly attitude and strong customer service skills are essential for creating a positive guest experience.

Positions offer competitive hourly pay, benefits for eligible associates, and opportunities to grow within the Tharaldson Hospitality Management portfolio of hotels.