Front Desk Guest Services Specialist | Paid Weekly & Benefits

Hampton Inn & Suites-Polaris, Columbus, OH; Columbus (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid Weekly

Competitive 401(k) Retirement Savings

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Hotel Discounts

Wellness Programs

Job summary

The Hampton Inn & Suites-Polaris in Columbus, OH is seeking Guest Services Representatives to join our Front Desk Team. You will greet guests, complete check-in and check-out in the property management system, and handle cash and payments while delivering warm hospitality.

Responsibilities include assisting guests with reservations, answering questions about hotel services and local attractions, and providing timely responses to requests.

Qualifications

• Customer Service experience, in a hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval.

Responsibilities

• Greeting guests, complete the check-in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed

Skills

Customer service

Communication skills

Team player

Flexibility

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Intranet

Job description

The Hampton Inn & Suites-Polaris in Columbus, OH is seeking Guest Services Representatives to join our Front Desk Team. You will greet guests, complete check-in and check-out in the property management system, and handle cash and payments while delivering warm hospitality.

Responsibilities include assisting guests with reservations, answering questions about hotel services and local attractions, and providing timely responses to requests.