Guest Experience Specialist - Front Desk & Service

Fairfield Inn and Suites Polaris; Westerville (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Fairfield Inn & Suites Columbus Polaris is seeking a Guest Services Representative to be the first contact for guests, handle inquiries, and document interactions. The role emphasizes maintaining guest records, promoting hotel amenities, and ensuring a welcoming lobby atmosphere.

Qualifications include an associate degree preferred, 2+ years in customer service, strong listening skills, and proficiency with MS Office and a multi-line phone system.

Qualifications

• Associate's degree preferred
• 2+ years in a customer service role
• Experience using a multi-line office phone
• Proficiency with computers and office technology
• Proficiency with Microsoft Office applications
• Detail-oriented to document guest interactions
• Ability to stand for extended periods
• Positive and friendly demeanor in all interactions
• Strong listening skills to address guest concerns

Responsibilities

• Serve as the first point of contact for guest information and inquiries
• Address and document guest concerns accurately in the database
• Achieve amicable resolutions to guest concerns and service recovery situations
• Coordinate with other departments to address guest needs
• Update and maintain accurate guest records
• Apply creative problem-solving to achieve guest satisfaction
• Complete product knowledge training to confidently answer guest questions
• Promote hotel facilities, amenities, and activities
• Maintain the cleanliness of lobby areas
• Maintain a professional and welcoming demeanor at all times

Skills

Customer service

Communication

Detail orientation

Professionalism

Education

Associate degree in business administration

Tools

Multi-line phone system

MS Office

Computers & tech aptitude

Job description

Fairfield Inn & Suites Columbus Polaris is seeking a Guest Services Representative to be the first contact for guests, handle inquiries, and document interactions. The role emphasizes maintaining guest records, promoting hotel amenities, and ensuring a welcoming lobby atmosphere.

Qualifications include an associate degree preferred, 2+ years in customer service, strong listening skills, and proficiency with MS Office and a multi-line phone system.