Guest Experience & Front Desk Leader

Newport Hospitality Group; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) retirement savings

DailyPay

Hotel travel discounts

Career development opportunities

Job summary

Newport Hospitality Group in Columbus is seeking a Guest Services Manager to oversee front desk operations, guest services, and banquet setup. You’ll lead a hands‑on team, uphold service standards, and coordinate with Housekeeping, Maintenance, Sales, and F&B to ensure smooth daily operations.

This role requires evening and weekend availability and a knack for balancing guest needs with team performance. You’ll also assist with front desk duties and event setups to keep our hotel running at its

Qualifications

• At least 2 years of hotel front office experience with supervisory or leadership exposure.
• Strong communication, organizational, and problem solving abilities.
• Experience with hotel property management systems and reservations platforms.
• Ability to lead by example and manage competing priorities.

Responsibilities

• Oversee front desk operations and guest services to ensure brand standards.
• Train, schedule, coach, and support front desk staff.
• Respond to guest requests and resolve concerns promptly.
• Coordinate setup and breakdown of banquet and meeting spaces.
• Collaborate with Housekeeping, Maintenance, Sales, and F&B for guest needs.
• Provide hands‑on support for front desk duties and events as needed.

Skills

Front desk leadership

Team development

Guest experience

Communication

Problem solving

Tools

Property management system

Reservation platforms

Microsoft Office

Quore

Job description

Newport Hospitality Group in Columbus is seeking a Guest Services Manager to oversee front desk operations, guest services, and banquet setup. You’ll lead a hands‑on team, uphold service standards, and coordinate with Housekeeping, Maintenance, Sales, and F&B to ensure smooth daily operations.

This role requires evening and weekend availability and a knack for balancing guest needs with team performance. You’ll also assist with front desk duties and event setups to keep our hotel running at its