Guest Services Associate — Flexible Hours & Weekly Pay

Buffalo Lodging Associates, LLC; Columbus (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Weekly

401(k) Retirement Savings Plan with 3–

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Hotel Discounts

Job summary

Buffalo Lodging Associates is seeking a Guest Services Representative for the Hampton Inn & Suites – Polaris in Columbus, OH. Join our Front Desk Team to warmly welcome guests and manage check-in/out, reservations, and guest needs.

The role emphasizes courteous service, cash handling, and proficiency with the property management system. A high school diploma and reliable transportation are preferred; Hilton experience is a plus.

Qualifications

• Customer Service experience preferred in a hotel setting.
• Hilton experience is a plus.
• High School diploma or equivalent preferred.
• Computer knowledge including intranet, Property management system, WORD and EXCEL strongly preferred.
• Must have valid driver's license with acceptable driving history.

Responsibilities

• Greet guests and complete check-in/check-out using the property management system and collect required information.
• Handle cash, credit card information and hotel goods securely.
• Identify guests' needs and provide information about hotel services and amenities to create a welcoming environment.
• Take reservations from callers and input, update, or cancel them in the system as requested.
• Typical Schedule: Morning/Evening shifts; Weekend availability required.

Skills

Customer Service

Cash Handling

Driving License

Communication Skills

Education

High School diploma or equivalent

Tools

Property Management System

Word

Excel

Job description

Buffalo Lodging Associates is seeking a Guest Services Representative for the Hampton Inn & Suites – Polaris in Columbus, OH. Join our Front Desk Team to warmly welcome guests and manage check-in/out, reservations, and guest needs.

The role emphasizes courteous service, cash handling, and proficiency with the property management system. A high school diploma and reliable transportation are preferred; Hilton experience is a plus.