Senior Guest Services Manager – Resort Operations

Travel + Leisure Co.; Edisto Island (SC); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

Life Insurance

Disability

Paid Time Off

Holidays

401k

Identity Theft Protection

Wellness Program

Employee Assistance

Job summary

Travel + Leisure Co. is seeking a Guest Services Manager to lead the Guest Services department and deliver superior guest experiences across our resort operations.

You will use strong leadership and customer-relations skills to solve problems, optimize occupancy, and protect quality and financial standards. You will hire, train and coach guest service associates, manage budgets, and collaborate with HOA and other departments to ensure seamless service.

Qualifications

• Understanding of resort financials.
• Strong leadership skills; coach, mentor and train staff.
• Excellent communication skills in customer-facing roles.
• Computer proficiency with Microsoft Excel, Word, Outlook, etc.
• 2–3 years of management experience at a hotel/resort.
• 3–5 years hospitality customer service experience.

Responsibilities

• Hire, train, motivate, recognize, and develop guest service associates.
• Maintain strict room inventory and optimize occupancy.
• Manage guest accounts, rates, and payments; ensure rate authorization when needed.
• Review groups for blocking needs and front office requirements.
• Oversee Internal Audit, QA, and safety standards; manage department budget and cost controls.

Skills

Resort finances

Leadership

Communication

MS Office

Management experience

Hospitality experience

Job description

Travel + Leisure Co. is seeking a Guest Services Manager to lead the Guest Services department and deliver superior guest experiences across our resort operations.

You will use strong leadership and customer-relations skills to solve problems, optimize occupancy, and protect quality and financial standards. You will hire, train and coach guest service associates, manage budgets, and collaborate with HOA and other departments to ensure seamless service.