Guest Experience Leader, Resort Services

Travel-Leisure-Co; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with employer match

Paid time off

Parental leave

Job summary

Travel + Leisure Co. seeks a Guest Services Manager to lead the Guest Services department, ensuring outstanding guest experiences and adherence to quality and financial standards. The role includes staff coaching, scheduling, and cross-department collaboration to maximize occupancy and satisfaction.

The position emphasizes budgeting, internal audits, and continuous process improvements, while maintaining strong owner and guest relations across the resort network.

Qualifications

• 2–3 years of management experience at a hotel/resort
• 3–5 years hospitality customer service experience
• Strong leadership, coaching and training abilities
• Excellent communication skills

Responsibilities

• Oversee all Guest Services operations to deliver high-quality guest experiences
• Hire, train, motivate, recognize, coach and develop guest service associates
• Ensure proper staffing, scheduling, and efficient front desk operations
• Manage departmental budgeting, cost controls, audits and safety standards

Skills

Leadership

Guest service

Communication

Staff training

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Travel + Leisure Co. seeks a Guest Services Manager to lead the Guest Services department, ensuring outstanding guest experiences and adherence to quality and financial standards. The role includes staff coaching, scheduling, and cross-department collaboration to maximize occupancy and satisfaction.

The position emphasizes budgeting, internal audits, and continuous process improvements, while maintaining strong owner and guest relations across the resort network.