Guest Services Manager: Elevate Experiences & Revenue

Highgate; Denver (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Paid jury duty leave

Job summary

Highgate Hotels in Denver seeks a Front Desk Manager to oversee Guest Services with a focus on guest satisfaction and revenue optimization. You will manage front desk operations, ensure smooth check-ins, and lead a team in delivering outstanding service.

The role requires strong supervisory skills, professional communication, and proficiency with Windows and MS Office. This on-site position offers comprehensive benefits and opportunities to contribute to a hospitality-forward property.

Qualifications

• At least 5 years of progressive experience in a hotel or related field.
• Supervisory experience required.
• Excellent customer service and communication skills.
• Proficient in Windows and Microsoft Office.

Responsibilities

• Respond to guests' requests and complaints at the Front Desk to ensure satisfaction.
• Coach and supervise Guest Services staff according to SOPs.
• Prepare and conduct Guest Services interviews and follow hiring procedures.
• Maximize room revenue and occupancy by monitoring status and rate variance.
• Maintain Front Office operations, POS and communication with other departments.

Skills

Customer service

Supervisory experience

Windows

Microsoft Office

Tools

Windows OS

Microsoft Office

Job description

Highgate Hotels in Denver seeks a Front Desk Manager to oversee Guest Services with a focus on guest satisfaction and revenue optimization. You will manage front desk operations, ensure smooth check-ins, and lead a team in delivering outstanding service.

The role requires strong supervisory skills, professional communication, and proficiency with Windows and MS Office. This on-site position offers comprehensive benefits and opportunities to contribute to a hospitality-forward property.