Front Desk Experience Leader – Guest Services

Highgate; Philadelphia (Philadelphia County); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

401(k) Retirement Plan

Job summary

Highgate Hotels is seeking a Front Office Supervisor to lead guest service at the front desk, ensuring smooth check-ins, smooth cashiering, and attentive guest interaction. You will supervise team members, monitor standards, and coordinate with other departments to maximize guest satisfaction.

The role requires a warm, proactive demeanor, reliable attendance, and ability to manage shifting priorities while maintaining Highgate’s service expectations across all guest touchpoints.

Qualifications

• College coursework in related field helpful.
• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer services experience preferred.
• Flexible and long hours sometimes required.
• Must be able to multitask and meet deadlines.
• Must communicate clearly with guests and colleagues.

Responsibilities

• Greet and welcome all guests at the Front Desk per Highgate standards.
• Maintain PBX console operation and ensure hotel standards are met.
• Answer inquiries about services, facilities and hours of operation.
• Log and deliver packages, mail and messages to guests and meeting rooms.
• Balance and prepare shift paperwork and housekeeping reports.
• Be familiar with rate quotes, packages and promotions.
• Assist guests with check-ins/outs in a friendly, efficient manner.

Skills

Customer service

Multitasking

Communication skills

Team supervision

Flexibility

Education

High School diploma

College coursework helpful

Tools

PBX console

Front Desk software

Front Desk computer system

Job description

Highgate Hotels is seeking a Front Office Supervisor to lead guest service at the front desk, ensuring smooth check-ins, smooth cashiering, and attentive guest interaction. You will supervise team members, monitor standards, and coordinate with other departments to maximize guest satisfaction.

The role requires a warm, proactive demeanor, reliable attendance, and ability to manage shifting priorities while maintaining Highgate’s service expectations across all guest touchpoints.