Guest Services Concierge – Front Desk

Highgate Hotels, LP; Wheat Ridge (CO); On-site; USD 23,000 - 24,000; Full time

Job summary

Highgate Hotels in Wheat Ridge, CO is seeking a Front Desk Agent to provide attentive, courteous service during check-in, stay, and checkout while maximizing occupancy.

The role requires a High School diploma or equivalent, comfort with computers, and strong communication. Previous hotel experience is preferred, and strong attendance is expected as part of delivering first-class hospitality.

Qualifications

• High School diploma or equivalent required.
• College coursework in related field helpful.
• Experience in a hotel or related field preferred.
• Computer experience required.
• Customer service experience preferred.
• Ability to communicate clearly with guests and staff, both verbally and in writing.
• Must multitask and balance multiple duties during shift.
• Maintain regular attendance per hotel standards.

Responsibilities

• Answer guest inquiries regarding restaurants, transportation, and local attractions.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Follow all cash handling and credit policies.
• Be familiar with rates, packages, and promotions.
• Operate the Front Desk computer system and related software.
• Maintain a clean, organized work area and promote guest programs.

Skills

Customer service

Communication

Multitasking

Attendance reliability

Computer skills

Hospitality experience

Education

High School diploma or equivalent

College coursework in related field helpful

Job description

Highgate Hotels in Wheat Ridge, CO is seeking a Front Desk Agent to provide attentive, courteous service during check-in, stay, and checkout while maximizing occupancy.

The role requires a High School diploma or equivalent, comfort with computers, and strong communication. Previous hotel experience is preferred, and strong attendance is expected as part of delivering first-class hospitality.