Front Office Manager, Guest Experience Leader

Element Basalt; Basalt (CO); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Free on-site parking

Paid time off

Discounted hotel rooms

Flexible holiday programs

401(k) with matching

Job summary

HEI Hotels and Resorts in Colorado is seeking an experienced Front Desk Leader to manage guest registrations, checkout, and front desk operations while upholding brand standards. You will forecast budgets, monitor systems, and drive guest satisfaction with a team-focused approach.

The role requires 2+ years at the front desk, proficiency with PMS, and strong customer service skills. Enjoy benefits such as paid time off, parking, and hotel discounts.

Qualifications

• Minimum 2 years Front Desk experience, preferably in leadership.
• Proficient with PMS system.
• Advanced knowledge of brand’s reward program.
• Able to handle cash and credit transactions.
• Computer literacy and financial management a must.
• Able to observe and detect signs of emergency situations.

Responsibilities

• Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
• Implement company and franchise programs.
• Prepare forecasts and reports and assist in the development of the room’s budget.
• Monitor and maintain the front office systems and equipment to ensure their optimum performance.
• Track guest satisfaction surveys and maximize usage of the guest response tracking system.
• Develop and implement controls for expense management.
• Utilize labor management tools to schedule and control labor costs.
• Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members.
• Ensure timely completion of performance appraisals.
• Communicate both verbally and in writing to provide clear direction to staff.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.

Skills

Front Desk Leadership

PMS proficiency

Cash handling

Customer service

Written communication

Brand knowledge

Tools

PMS software

MS Office

Job description

HEI Hotels and Resorts in Colorado is seeking an experienced Front Desk Leader to manage guest registrations, checkout, and front desk operations while upholding brand standards. You will forecast budgets, monitor systems, and drive guest satisfaction with a team-focused approach.

The role requires 2+ years at the front desk, proficiency with PMS, and strong customer service skills. Enjoy benefits such as paid time off, parking, and hotel discounts.