Guest Services Maestro – Front Desk Concierge

HRI Hospitality; Nola (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

HRI Hospitality in New Orleans welcomes guests with a warm, efficient front desk experience. The Guest Services Agent will handle check-in/check-out, respond to guest needs, and coordinate with housekeeping to ensure timely room readiness, all while maintaining a welcoming lobby atmosphere.

The role requires strong customer service, clear communication, and the ability to multitask in a fast-paced environment, with flexibility for weekend and holiday shifts.

Qualifications

• High school diploma preferred.
• Previous hospitality or customer service experience preferred.
• Experience with hotel PMS is a plus.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Education

High school diploma

Tools

Hotel PMS

Job description

HRI Hospitality in New Orleans welcomes guests with a warm, efficient front desk experience. The Guest Services Agent will handle check-in/check-out, respond to guest needs, and coordinate with housekeeping to ensure timely room readiness, all while maintaining a welcoming lobby atmosphere.

The role requires strong customer service, clear communication, and the ability to multitask in a fast-paced environment, with flexibility for weekend and holiday shifts.