Guest Services Agent Welcoming Front Desk Pro, Free Parking

Holiday Inn NOLA; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free parking

Job summary

Holiday Inn NOLA in New Orleans is seeking a Guest Services Agent to warmly greet guests, check them in and out, and respond to needs to ensure a smooth stay. You will be the friendly face at the Front Office, delivering reliable service and clear communication.

The role requires strong customer service, the ability to multitask in a fast-paced environment, and basic data-entry with PMS familiarity. Weekend and holiday shifts are expected. Equal opportunity employer.

Qualifications

• Education: High school diploma preferred.
• Experience in hospitality or customer service preferred.
• Experience with hotel PMS a plus.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Conflict resolution

Professional demeanor

Education

High school diploma

Tools

Hotel PMS

Job description

Holiday Inn NOLA in New Orleans is seeking a Guest Services Agent to warmly greet guests, check them in and out, and respond to needs to ensure a smooth stay. You will be the friendly face at the Front Office, delivering reliable service and clear communication.

The role requires strong customer service, the ability to multitask in a fast-paced environment, and basic data-entry with PMS familiarity. Weekend and holiday shifts are expected. Equal opportunity employer.