Guest Services Leader — Front Desk & Operations

Rainmaker Hospitality; Maumee (OH); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental, and vision insurance

Hotel discounts

Professional development opportunities

Positive and supportive work environm

Job summary

Rainmaker Hospitality is seeking a Front Office Manager to oversee the front desk and guest services teams, ensuring efficient operations and outstanding guest experiences. The role includes team leadership, scheduling, and maintaining high service standards.

The ideal candidate will demonstrate strong leadership, communication, and multitasking abilities, with proficiency in MS Office and property management systems, and a flexible schedule to cover evenings, weekends, and holidays.

Qualifications

• Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry.
• Strong leadership and communication skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and property management systems.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations.
• Oversee the daily operation of the front desk and housekeeping, including handling guest check-ins, check-outs, managing cleaning standards, and requests.
• Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organised lobby area and adhering to safety protocols.
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns.
• Monitor and maintain inventory levels, including ordering and restocking as needed.
• Complete daily financial and operational tasks, such as reconciling the register and completing shift reports.
• Other duties as assigned

Skills

Leadership

Communication

Time management

Customer service

Tools

Microsoft Office

Property management systems

Job description

Rainmaker Hospitality is seeking a Front Office Manager to oversee the front desk and guest services teams, ensuring efficient operations and outstanding guest experiences. The role includes team leadership, scheduling, and maintaining high service standards.

The ideal candidate will demonstrate strong leadership, communication, and multitasking abilities, with proficiency in MS Office and property management systems, and a flexible schedule to cover evenings, weekends, and holidays.