Guest Services Manager - Front Desk Lead and Team Builder

RAINMAKER TEAM LLC; Georgetown (KY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan (US only)

Professional development opportunities

Positive work environment

Job summary

RAINMAKER TEAM LLC seeks a dynamic Guest Services Manager to lead the front desk and guest services team at our hotel. The role focuses on delivering top-notch guest experiences, supervising staff, and maintaining smooth daily operations.

Ideal candidates bring 2+ years in guest services leadership, strong communication, and the ability to multitask in a fast-paced environment. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• Minimum 2 years of experience as a guest services manager or in a leadership role in hospitality.
• Strong leadership and communication skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software such as Microsoft Office and property management systems.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations.
• Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests.
• Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols.
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns.
• Monitor and maintain inventory levels, including ordering and restocking as needed.
• Complete daily financial and operational tasks, such as reconciling the register and completing shift reports.
• Other duties as assigned.

Skills

Leadership

Communication

Multitasking

Customer Service

Problem Solving

Tools

Microsoft Office

Property Management System

Job description

RAINMAKER TEAM LLC seeks a dynamic Guest Services Manager to lead the front desk and guest services team at our hotel. The role focuses on delivering top-notch guest experiences, supervising staff, and maintaining smooth daily operations.

Ideal candidates bring 2+ years in guest services leadership, strong communication, and the ability to multitask in a fast-paced environment. Flexibility for evenings, weekends, and holidays is required.