Front Office Manager: Guest Experience Leader (Flexible Schedule)

Hospitality Ventures Management Group; Missouri; On-site; USD 70,000 - 73,000; Full time

Benefits offered by this job

Flexible scheduling

PayActive access to earned wages

PTO and Paid Holidays

Full healthcare benefits

401(k) with 4% match

Exclusive hotel and F&B discounts

Job summary

Hospitality Ventures Management Group is seeking a Front Office Manager to oversee all front desk operations and lead the team to deliver a welcoming guest experience. You will manage scheduling, guest relations, and daily reports while driving service excellence and operational efficiency.

The role requires leadership, hotel experience, and the ability to work a flexible schedule, including evenings and weekends.

Qualifications

• Must be eligible to work in the United States.
• Must read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel, and lift as required with or without accommodations.
• Flexible schedule availability including evenings, weekends, and holidays.
• Exhibits a warm, professional demeanor reflecting the Culture of Excellence.

Responsibilities

• Lead the front office team and ensure exceptional guest experiences through efficient operations.
• Manage front desk staff, scheduling, and daily duties; oversee check-in/check-out processes.
• Resolve guest issues and maintain high service standards; monitor daily reports.
• Report to the Director of Rooms or General Manager and support hotel operations.

Skills

Leadership

Team training

Scheduling

Guest relations

Operations reporting

Education

High school diploma or GED

Hotel experience

Job description

Hospitality Ventures Management Group is seeking a Front Office Manager to oversee all front desk operations and lead the team to deliver a welcoming guest experience. You will manage scheduling, guest relations, and daily reports while driving service excellence and operational efficiency.

The role requires leadership, hotel experience, and the ability to work a flexible schedule, including evenings and weekends.