Guest Services Leader – Front Desk Manager

Rainmaker Hospitality; Georgetown (KY); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental, and vision insurance

401(k) retirement plan

Professional development opportunities

Positive and supportive work环境

Job summary

Rainmaker Hospitality is hiring a Guest Services Manager in Georgetown, KY to lead the front desk and guest services team, ensuring smooth operations and exceptional guest experiences. You will supervise check-ins/outs, train staff, monitor service quality, and collaborate with other hotel departments to exceed guest expectations while maintaining safety and cleanliness.

This full-time role requires strong leadership, excellent communication, and the ability to multitask in a fast-paced

Qualifications

• Minimum 2 years of experience in a guest services leadership role.
• Strong leadership and communication skills.
• Able to multitask in a fast-paced hospitality setting.
• Proficient with Microsoft Office and property management systems.
• Flexible to work evenings, weekends and holidays.

Responsibilities

• Lead and schedule a team of guest service agents.
• Oversee front desk operations including check-ins/check-outs.
• Maintain lobby standards, safety, and cleanliness.
• Provide excellent guest service and resolve complaints.
• Monitor inventory and complete daily financial tasks.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Multitasking

Communication

Front desk operations

Tools

Microsoft Office

Property Management Systems

Job description

Rainmaker Hospitality is hiring a Guest Services Manager in Georgetown, KY to lead the front desk and guest services team, ensuring smooth operations and exceptional guest experiences. You will supervise check-ins/outs, train staff, monitor service quality, and collaborate with other hotel departments to exceed guest expectations while maintaining safety and cleanliness.

This full-time role requires strong leadership, excellent communication, and the ability to multitask in a fast-paced