Guest Services Lead — Resort Front Desk & Admin

Sun Communities & Sun Outdoors; Buckeye (AZ); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

DailyPay option

Job summary

Sun Outdoors is seeking a Guest Services Coordinator to support resort operations in Buckeye, AZ. You will greet guests and residents, manage reservations, and handle administrative tasks with a team-oriented approach.

Ideal candidates have 2 years admin experience, some resort front desk exposure, and solid computer/phone skills. A valid driver’s license and reliable customer service are required for this on-site role.

Qualifications

• 2 years in administrative experience
• 6 months in property management and/or reservation systems
• 6 months in hotel or resort front desk experience
• Strong customer service skills
• Excellent telephone skills
• Good problem solving skills
• Professional appearance
• Intermediate to advanced computer proficiency with MS Office and data entry in a timely manner
• Must have a valid driver’s license

Responsibilities

• Greets and establishes rapport with guests, current and prospective residents.
• Fields comments, suggestions, and complaints to the RV Resort Manager (Essential)
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)
• Collects and posts resident security deposits, processing fees, rent, inspection or other fees in Yardi; records in proper accounts and issues receipts (Essential)
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Assist with accepting guest reservations in person and via phone
• Ensure office supplies are stocked and order as needed
• Assist with planning/resident relations events and activities
• Assist with preparation of marketing materials
• Make collection calls for site rental payments; submit bad debt files to collections
• Process resident move-ins and move-outs
• Maintain resort records, reports, and files
• Refer sales prospects to RV Resort Manager and/or Sales Manager and enter prospect data
• Obtain approvals on prospective resident applications and track approvals/denials
• Assist prospective residents by checking Sun Homes inventory and listings
• Review and code invoices and submit to manager
• Check guests in/out for reservations
• Greet and establish rapport with guests and residents
• Field comments and complaints to leadership
• Maintain petty cash fund

Skills

Customer service

Telephone skills

Problem solving

Professional appearance

Data entry

Microsoft Office

Valid driver's license

Education

High School Diploma or GED

Tools

Property management system

Reservation system

Microsoft Office Suite

Job description

Sun Outdoors is seeking a Guest Services Coordinator to support resort operations in Buckeye, AZ. You will greet guests and residents, manage reservations, and handle administrative tasks with a team-oriented approach.

Ideal candidates have 2 years admin experience, some resort front desk exposure, and solid computer/phone skills. A valid driver’s license and reliable customer service are required for this on-site role.