Resort Front Desk & Guest Services Coordinator

Sun Communities & Sun Outdoors; Avon Park (FL); Sur place; USD 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental plan

Vision plan

401(k) with match

DailyPay

Parental leave

Employee assistance program

Pet insurance

Tuition reimbursement

RV site discounts

Team member discounts

Paid time off

Résumé du poste

Sun Outdoors is hiring a Guest Services Coordinator to manage routine office tasks and assist the RV Resort Manager. You will greet guests, handle reservations, process payments, maintain records, and support marketing materials.

The role requires strong customer service skills, a professional appearance, and experience with property management systems like Yardi. A valid driver's license is required; on-site work expected.

Qualifications

• High School Diploma or GED required.
• 2 years in administrative experience required.
• 6 months experience with property management/reservation systems preferred.
• 6 months hotel/resort front desk experience preferred.
• Strong customer service skills are essential.
• Excellent telephone skills.
• Good problem solving skills.
• Professional appearance.
• Proficient in Microsoft Office Suite, email and internet; timely data entry.
• Must have a valid driver's license.

Responsabilités

• Greet guests and residents; handle comments and complaints with RV Resort Manager.
• Maintain petty cash; record expenditures in proper accounts.
• Answer phones, type, photocopy, fax, file and other duties as assigned.
• Process resident payments and move-ins/outs in the property management system.
• Prepare and distribute resort communications and marketing materials.
• Assist with guest reservations and site/showing processes.
• Stock and order office supplies; coordinate guest/resident events.
• Refer sales prospects to management and enter prospect information in system.
• Review invoices and payables and obtain manager approval.

Connaissances

Administrative experience

Front desk experience

Customer service

Telephone skills

Problem solving

Professional appearance

Data entry

Driver's license

Formation

High School Diploma or GED

Outils

Yardi

Microsoft Office

Description du poste

Sun Outdoors is hiring a Guest Services Coordinator to manage routine office tasks and assist the RV Resort Manager. You will greet guests, handle reservations, process payments, maintain records, and support marketing materials.

The role requires strong customer service skills, a professional appearance, and experience with property management systems like Yardi. A valid driver's license is required; on-site work expected.