Resort Hospitality Host - Front Desk & Concierge

Sun Communities & Sun Outdoors; Casa Grande (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid sick leave

SunRewards program

DailyPay

Sun University access

RV site rent discounts

Job summary

Sun Outdoors in Casa Grande, AZ, is seeking a Hospitality Host to be the first point of contact for visitors, vendors, residents and prospective buyers. You will warmly greet guests, direct them to their destinations and collect essential information from non-residents at the resort.

You will register late-arriving RVs when applicable, note daily occurrences, distribute promotional materials, and contribute to a welcoming guest experience with strong customer service and basic computer skills.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service skills.
• Ability to read maps.
• Basic computer proficiency, including email and internet use.
• Must have a valid driver''s license.

Responsibilities

• Greets all visitors, vendors, contractors, residents, and prospective buyers, directing them to their destinations (Essential)
• Obtains name, license plate number, phone number, and email address of each non-residential/guest entering the community/resort. Forwards information obtained to the sales office for follow-up within 24 hours (if applicable) (Essential)
• Greets and registers late arriving RVs, if applicable. Escorts late arriving RVs to the appropriate site (Essential)
• On a nightly basis, checks all buildings, turns-off lights, and locks doors and gates as directed. Monitors the community/resort, noting any deficiencies (i.e. broken lights, missing signs, etc.). Noting occurrences/observations within the community (Essential)
• Notes all unusual occurrences on the daily log sheets (Essential)
• Hands-out promotional material to prospective guests and residents
• Answers the telephone courteously and records pre-call visitor information appropriately. Prepares pre-call sheets for the following day
• Submits maintenance requests for issues such as electrical, sewer and water break problems as needed
• Other duties as assigned

Skills

Customer service

Communication

Maps reading

Computer skills

Driver's license

Education

High School Diploma or GED

Job description

Sun Outdoors in Casa Grande, AZ, is seeking a Hospitality Host to be the first point of contact for visitors, vendors, residents and prospective buyers. You will warmly greet guests, direct them to their destinations and collect essential information from non-residents at the resort.

You will register late-arriving RVs when applicable, note daily occurrences, distribute promotional materials, and contribute to a welcoming guest experience with strong customer service and basic computer skills.