Guest Services Lead – Front Desk

Shamin Hotels; Virginia Beach (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental insurance

Vision insurance

Disability insurance

Pet insurance

Gym discounts

Paid time off

Paid holidays

Shamin perks

401K with company match

Employee hotel discounts

Job summary

Shamin Hotels is seeking a Guest Service Agent to check guests in and out, assist with reservations and answer questions about the hotel and local area. You will interact with guests in person and online, ensuring a smooth arrival and enjoyable stay.

The role emphasizes friendly service, attention to detail, and the ability to handle payments and common guest requests while upholding hotel policies and standards across our Virginia portfolio.

Qualifications

• Proven experience as a front desk agent preferred.
• Prioritization and time management skills required.
• Working quickly without compromising quality.
• Attention to detail.
• Reliable transportation required.
• High school diploma or GED or equivalent combination of education and experience.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or guest as appropriate.
• Transmits and receives messages using telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and local activities.

Skills

Teamwork

Ownership

Customer service

Education

High school diploma or GED

Job description

Shamin Hotels is seeking a Guest Service Agent to check guests in and out, assist with reservations and answer questions about the hotel and local area. You will interact with guests in person and online, ensuring a smooth arrival and enjoyable stay.

The role emphasizes friendly service, attention to detail, and the ability to handle payments and common guest requests while upholding hotel policies and standards across our Virginia portfolio.