Guest Service Agent: Warm Welcomes & Growth Opportunities

Brook Hospitality Llc; Glen Allen (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Shamin Hotels is seeking a Guest Service Agent to check guests in and out, assist with reservations, and provide local recommendations. You will handle payments, issue keys, and coordinate with bell staff to ensure a smooth arrival and departure experience for guests at our Virginia locations.

The role emphasizes guest warmth, accuracy in records, and quick problem solving, with comprehensive benefits for full-time staff and opportunities for growth within a large hotel group.

Qualifications

• Proven experience as a front desk agent preferred.
• Prioritization and time management skills required.
• Working quickly without compromising quality.
• Attention to detail skills required.
• Reliable mode of transportation required.
• High school diploma or GED certification or an equivalent combination of education and experience.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or guest.
• Transmits and receives messages using hotel equipment.
• Answers inquiries pertaining to hotel services and directions.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects payment and makes change for guests.
• May make reservations for guests and deposits valuables in the hotel safe.

Skills

Teamwork

Time management

Attention to detail

Customer service

Education

High school diploma or GED

Tools

Switchboard

POS system

Job description

Shamin Hotels is seeking a Guest Service Agent to check guests in and out, assist with reservations, and provide local recommendations. You will handle payments, issue keys, and coordinate with bell staff to ensure a smooth arrival and departure experience for guests at our Virginia locations.

The role emphasizes guest warmth, accuracy in records, and quick problem solving, with comprehensive benefits for full-time staff and opportunities for growth within a large hotel group.