Guest Service Specialist - Front Desk

Shamin Hotels; Colonial Heights (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Pet insurance

Gym membership discounts

Paid time off

Paid holidays

Employee discounts

401K with company match

Job summary

Shamin Hotels is seeking a Guest Service Agent to check guests in and out, handle reservations, and assist with local activity information. You will greet guests, verify details, process payments, and coordinate with bell staff as needed to ensure a smooth stay.

The role emphasizes friendly, professional service, accurate record-keeping, and adherence to hotel policies. Experience at a front desk is preferred for this position.

Qualifications

• High school diploma or GED or equivalent.
• Proven front desk experience preferred.
• Strong prioritization, time management and detail orientation.
• Reliable transportation required.
• Ability to work quickly without compromising quality.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and provide directions.
• Answer inquiries about services and local activities.
• Keep records of room availability and guests’ accounts.
• Compute bills and collect payments.
• May make reservations for guests.
• Communicate with other departments.

Skills

Front desk experience

Time management

Attention to detail

Customer service

Education

High school diploma or GED

Job description

Shamin Hotels is seeking a Guest Service Agent to check guests in and out, handle reservations, and assist with local activity information. You will greet guests, verify details, process payments, and coordinate with bell staff as needed to ensure a smooth stay.

The role emphasizes friendly, professional service, accurate record-keeping, and adherence to hotel policies. Experience at a front desk is preferred for this position.