Guest Experience Specialist - Front Desk

Shamin Hotels Master; Virginia Beach (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Employee discounts

Paid time off

Job summary

Shamin Hotels in Virginia Beach is seeking a Guest Service Agent to check guests in and out, handle reservations, and assist guests with information and directions. You will greet guests, verify guest information, assign rooms, and distribute keys while ensuring accuracy in billing and payments.

The role emphasizes friendly service, effective communication with other hotel departments, and adherence to hotel policies.

Qualifications

• Front desk experience preferred.
• Excellent time management required.
• Attention to detail essential.
• Reliable transportation required.

Responsibilities

• Greet and register guests; assign rooms and issue keys.
• Answer questions about hotel services and local attractions.
• Process payments and post charges.
• May handle reservations and cancellations.
• Coordinate with bell staff as needed.
• Maintain accurate records of room availability and guest accounts.

Skills

Front desk experience

Customer service

Time management

Attention to detail

Education

High school diploma or GED

Tools

Telephone systems

Cash handling

Front desk software

Job description

Shamin Hotels in Virginia Beach is seeking a Guest Service Agent to check guests in and out, handle reservations, and assist guests with information and directions. You will greet guests, verify guest information, assign rooms, and distribute keys while ensuring accuracy in billing and payments.

The role emphasizes friendly service, effective communication with other hotel departments, and adherence to hotel policies.