Guest Services Lead — Bowling Center (Flexible Shifts)

Triple Shift Entertainment; Pickerington (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Triple Shift Entertainment is seeking a Front Desk Attendant to greet guests, manage lane scheduling, and handle transactions with a strong focus on service and teamwork. You will be the first point of contact, ensuring a positive experience and smooth flow of guests through the lanes.

Responsibilities include customer inquiries, payments, and maintaining a clean desk. Flexibility to work varying shifts, including evenings and weekends, is required to align with bowling operations.

Qualifications

• Excellent interpersonal and communication skills.
• Familiar with cash handling and POS systems.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Excellent time management and the ability to prioritize tasks.

Responsibilities

• Greet, welcome, and direct guests with Spirit.
• Show Excellence by maintaining a positive attitude and focusing on customer needs.
• Manage the scheduling of bowling lanes and equipment.
• Educate guests on lane availability, pricing, and promotions.
• Respect by assisting guests in selecting equipment, such as shoes.
• Process lane reservations, walk-in requests, and lane assignments.
• Handle cash and electronic payments.
• Answer customer inquiries via phone, email, or in-person.
• Maintain a clean and organized desk area.
• Promote teamwork and assist co-workers.

Skills

Interpersonal communication

Customer service

Time management

Flexibility

Tools

POS systems

Job description

Triple Shift Entertainment is seeking a Front Desk Attendant to greet guests, manage lane scheduling, and handle transactions with a strong focus on service and teamwork. You will be the first point of contact, ensuring a positive experience and smooth flow of guests through the lanes.

Responsibilities include customer inquiries, payments, and maintaining a clean desk. Flexibility to work varying shifts, including evenings and weekends, is required to align with bowling operations.