Front Desk Lead - Bowling, Lane Scheduler & POS

Triple Shift Entertainment; Addison (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) retirement plan

Equal opportunity employer

Job summary

Triple Shift Entertainment is seeking a Front Desk Attendant to warmly greet guests, manage lane scheduling, and ensure a smooth check-in experience at the front of house. You will handle cash and card payments and assist guests with inquiries while maintaining a polished, welcoming desk area.

In this role you will educate guests on pricing and ongoing promotions, support team workflows, and help create a fun, safe environment for players and spectators alike.

Qualifications

• Excellent interpersonal and communication skills.
• Familiar with cash handling and point-of-sales systems.
• Spirit and flexibility to work varying shifts, including evenings, weekends, and holidays.
• Excellent time management and the ability to prioritize tasks.

Responsibilities

• Greet, welcome, and direct guests with spirit.
• Show excellence with a positive attitude and focus on customer needs.
• Manage scheduling of bowling lanes and equipment.
• Educate guests on lane availability, pricing, and promotions.
• Assist guests in selecting equipment, such as shoes.
• Process lane reservations, walk-in requests, and lane assignments.
• Handle cash and electronic payments.
• Answer customer inquiries via phone, email, or in-person.
• Maintain a clean and organized desk area.
• Coordinate equipment cleaning and organization (shoes).
• Notify maintenance staff of mechanical failures.

Skills

Interpersonal communication

Cash handling

Point-of-sale systems

Flexibility with shifts

Time management

Tools

POS systems

Job description

Triple Shift Entertainment is seeking a Front Desk Attendant to warmly greet guests, manage lane scheduling, and ensure a smooth check-in experience at the front of house. You will handle cash and card payments and assist guests with inquiries while maintaining a polished, welcoming desk area.

In this role you will educate guests on pricing and ongoing promotions, support team workflows, and help create a fun, safe environment for players and spectators alike.