Front Desk Attendant

Triple Shift Entertainment; Pickerington (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Triple Shift Entertainment is seeking a Front Desk Attendant to greet guests, manage lane scheduling, and handle transactions with a strong focus on service and teamwork. You will be the first point of contact, ensuring a positive experience and smooth flow of guests through the lanes.

Responsibilities include customer inquiries, payments, and maintaining a clean desk. Flexibility to work varying shifts, including evenings and weekends, is required to align with bowling operations.

Qualifications

• Excellent interpersonal and communication skills.
• Familiar with cash handling and POS systems.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Excellent time management and the ability to prioritize tasks.

Responsibilities

• Greet, welcome, and direct guests with Spirit.
• Show Excellence by maintaining a positive attitude and focusing on customer needs.
• Manage the scheduling of bowling lanes and equipment.
• Educate guests on lane availability, pricing, and promotions.
• Respect by assisting guests in selecting equipment, such as shoes.
• Process lane reservations, walk-in requests, and lane assignments.
• Handle cash and electronic payments.
• Answer customer inquiries via phone, email, or in-person.
• Maintain a clean and organized desk area.
• Promote teamwork and assist co-workers.

Skills

Interpersonal communication

Customer service

Time management

Flexibility

Tools

POS systems

Job description

At Triple Shift Entertainment we’re proud to embrace the core values of Spirit, Courage, Respect, Own It, and Excellence. As a Front Desk Attendant follow these core values while chasing that “perfect game” and you will assure that the fun never stops while working in the front of house area.

The front desk attendant will serve as our guests’ first point of contact and start their visit off on a positive note by providing guests with prompt, efficient, courteous service. Will ensure that maximum utilization of lanes and equipment is realized through efficient control of the flow of our guests.

Responsibilities:

• Greeting, welcoming, and directing guests with Spirit
• Show Excellence by maintaining a positive attitude, remaining focused on customer needs.
• Manage the scheduling of bowling lanes and equipment.
• Educate guests on lane availability, pricing, and any ongoing promotions.
• Respect. Assist guests in selecting appropriate equipment, such as shoes.
• Process lane reservations, walk-in requests, and lane assignments
• Handle cash and electronic payments
• Answer customer inquiries via phone, email, or in-person
• Maintain a clean and organized desk area
• Manage equipment cleaning and organization (i.e., shoes)
• Removes chipped and cracked bowling balls from racks as needed.
• Removes bowling balls from ball return and returns to ball racks.
• Notifies Mechanic or Pinsetter Technician promptly of any mechanical failures
• Promote an atmosphere of teamwork by assisting co-workers.
• Use Courage to communicates customer concerns and complaints to manager on duty.
• Other duties as assigned.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Additionally, duties, responsibilities, and activities may change, or new ones may be assigned at any time as determined by the needs of Triple Shift Entertainment, LLC.

Requirements

• Excellence in interpersonal and communication skills
• Familiar with cash handling and point-of-sales systems.
• Spirit. Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Excellent time management and the ability to prioritize tasks.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.