Guest Experience Host — Front Desk & Lane Coordinator

Triple Shift Entertainment; Columbus (OH); On-site; USD 24,000 - 31,000; Full time

Job summary

Triple Shift Entertainment is seeking a Front Desk Attendant to warmly welcome guests and coordinate lane assignments at our bowling facility in Columbus, OH.

You will manage check-ins, answer inquiries by phone or in person, process cash and card payments, and promote current specials while maintaining a clean, organized desk.

Flexibility to work evenings and weekends is essential, and a friendly, team-oriented attitude helps ensure guests have a fun, safe experience.

Qualifications

• Excellent interpersonal and communication skills.
• Familiar with cash handling and point-of-sales systems.
• Spirit. Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Excellent time management and the ability to prioritize tasks.

Responsibilities

• Greeting, welcoming, and directing guests with Spirit.
• Show Excellence by maintaining a positive attitude, remaining focused on customer needs.
• Manage the scheduling of bowling lanes and equipment.
• Educate guests on lane availability, pricing, and any ongoing promotions.
• Respect. Assist guests in selecting appropriate equipment, such as shoes.
• Process lane reservations, walk-in requests, and lane assignments
• Handle cash and electronic payments
• Answer customer inquiries via phone, email, or in-person
• Maintain a clean and organized desk area
• Manage equipment cleaning and organization (i.e., shoes)
• Removes chipped and cracked bowling balls from racks as needed.
• Removes bowling balls from ball return and returns to ball racks.
• Notifies Mechanic or Pinsetter Technician promptly of any mechanical failures
• Promote an atmosphere of teamwork by assisting co-workers.
• Use Courage to communicates customer concerns and complaints to manager on duty.
• Other duties as assigned.

Skills

Interpersonal skills

Cash handling

Customer service

Time management

Tools

POS systems

Job description

Triple Shift Entertainment is seeking a Front Desk Attendant to warmly welcome guests and coordinate lane assignments at our bowling facility in Columbus, OH.

You will manage check-ins, answer inquiries by phone or in person, process cash and card payments, and promote current specials while maintaining a clean, organized desk.

Flexibility to work evenings and weekends is essential, and a friendly, team-oriented attitude helps ensure guests have a fun, safe experience.