Guest Experience Lead - Bowling Front Desk

Triple Shift Entertainment LLC; Pickerington (OH); Presencial; USD 17.000 - 25.000; A tiempo parcial

Descripción de la vacante

Triple Shift Entertainment LLC is hiring a Front Desk Attendant to welcome guests, manage lane scheduling, and provide courteous service at the front of house. You will handle cash or electronic payments, guide guests on pricing and promotions, and maintain a clean desk area while coordinating with team members.

The role requires excellent communication, flexibility to work evenings/weekends, and strong time management to ensure smooth lane flow and a positive guest experience.

Formación

• Excellent interpersonal and communication skills.
• Familiar with cash handling and point-of-sale systems.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Excellent time management and prioritization.

Responsabilidades

• Greeting, welcoming, and directing guests with Spirit
• Show Excellence by maintaining a positive attitude, remaining focused on customer needs.
• Manage the scheduling of bowling lanes and equipment.
• Educate guests on lane availability, pricing, and ongoing promotions.
• Assist guests in selecting equipment, such as shoes.
• Process lane reservations, walk-in requests, and lane assignments
• Handle cash and electronic payments
• Answer customer inquiries via phone, email, or in-person
• Maintain a clean and organized desk area
• Manage equipment cleaning and organization
• Removes chipped and cracked bowling balls from racks as needed.
• Removes bowling balls from ball return and returns to ball racks.
• Notifies Mechanic or Pinsetter Technician promptly of any mechanical failures
• Promote teamwork by assisting co-workers.
• Use Courage to communicates customer concerns and complaints to manager on duty.
• Other duties as assigned.

Conocimientos

Interpersonal skills

Cash handling

POS systems

Flexibility

Time management

Herramientas

POS terminal

Descripción del empleo

Triple Shift Entertainment LLC is hiring a Front Desk Attendant to welcome guests, manage lane scheduling, and provide courteous service at the front of house. You will handle cash or electronic payments, guide guests on pricing and promotions, and maintain a clean desk area while coordinating with team members.

The role requires excellent communication, flexibility to work evenings/weekends, and strong time management to ensure smooth lane flow and a positive guest experience.